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Every item at KICKSZAPA goes through a rigorous authentication process by our expert team. Tracking number are usually provided with 72 hours, varies on arrangement of an order.
Each pair of shoes will have a tracking number, and you will receive multiple tracking numbers when you purchase multiple pairs.
After we send you the tracking number, there may be a delay in the tracking information display. It is recommended to check again after 8 hours.
Once we send you the tracking number, it takes 8-10 days to ship to European countries, 9-11 days to ship to the United States, and 10-12 days to Canada.
Please see our [Shipping Policy] for details.

Returns will only be accepted within 7 days of the delivery date granted that the item(s) is in its original state and with the KICSZAPA tags attached.
Under normal circumstances，The buyer is responsible for all shipping fees and the return address will be provided after the exchange is confirmed by the KICSZAPA Customer Service team.
In unusual circumstances, such as errors caused by KICSZAPA, we will proactively discuss solutions with you. Customers are always God.
Please contact our customer service team before returning any product.
For further information, please refer to our [Refund Policy].

KICSZAPA employs a strict and elaborate authentication process where each product is unboxed to allow thorough inspection of the packaging, exterior appearance, interior components, and accessories. Obvious defects and imperfections are flagged and intercepted,.
All products undergo rigorous quality controls across all attributes of a product (Box, color, material, stitching, tag, sizing, manufacturing quality) before they are shipped to you.
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