Customer Help

All the products we ship are brand new and in pristine condition. All items go through our quality control process We inspect each item before we send it to guarantee that it is brand new, never worn and never tried on.

The estimated delivery time is 5-15 business days worldwide. We will deliver the package to your door.

*Shipping times for cozy slippers is different 2-5 weeks!

After your payment is verified, it takes up to 24-48 hours to process and ship your order. This does not include weekends or holidays.

You will get the tracking number directly to your email about 1-3 business days after shipping with a direct tracking link.

If you need to change your order, please us immediately. Once our warehouse has processed your order, we will be unable to make any changes.

No, we make sure that our customers do not pay more taxes and and that the prices on the website is final. For additional info check our terms of service.

The products sold on Zapakicks are mostly unisex but please note that the sizes displayed are in men’s sizes.

In general, we invite you to always refer to your European size which does not change from one model to another. A size guide is available for all our products to help you avoid any confusion. 

If you have any questions, do not hesitate to contact our team.

To find out your usual size, refer to your Nike size. Please note that luxury brand shoes generally run large.

A size guide is available on each product to help you. If you have any doubts, don’t hesitate to write to us.

The sizes available on our site depend on the models. Some sizes may not appear in the drop-down menu. You can always contact us if you are searching for a specific size – our special team will try to source it for you!

The site is secured with a high level of security and data privacy. All payments are securely processed over HTTPS/PCI and your card information never touches our servers.

Do you have any questions about
your favorite sneaker brand or sportswear accessories? Or do you want to know more about our store outlets, sales offers, shipping services, payment channels, and delivery mechanisms?

Get all the right and best answers on our detailed FAQ page. Easy to use, interactive, functional, and informative. We strive to make your time and experience on KicksZapa.com fruitful and rewarding. What is your question?